Privacy Policy

LT Innovations (“I”, “me”, “we”) is a sole trader business operated by Lewis Taylor, based in Bedfordshire. This policy explains how I collect, use, and protect personal information when you use https://lt-innovations.co.uk or contact me for IT and AI services.

Information I collect

I may collect:

• Contact details you submit via forms (name, email, phone, message, service interest, preferred contact method)
• Booking details if you schedule a call via Calendly (subject to Calendly’s own privacy policy)
• Basic technical data such as IP address, browser type, and pages visited if Google Analytics is enabled
• Information you share by phone, email, or WhatsApp while discussing a job

How I use your information

• To respond to enquiries and provide quotes
• To deliver IT, WiFi, website, and AI services you request
• To improve the website and understand which pages are useful
• To meet legal and accounting obligations where required

Legal basis

Under UK GDPR, I process personal data where it is necessary to take steps at your request before entering a contract, to perform a contract, or where I have a legitimate interest in responding to business enquiries and improving my services. Where required, I will ask for consent (for example, optional marketing).

Sharing

I do not sell your personal data. I may share limited information with trusted processors needed to run the business, such as email delivery (e.g. Resend), booking tools (Calendly), analytics (Google), hosting (Vercel), and optionally a CRM/webhook such as Monday.com - only as needed to handle your enquiry or deliver services.

Retention

Enquiry messages are kept for as long as needed to handle your request and for a reasonable period afterwards for follow-up and record-keeping. Project and invoice records may be retained longer to meet legal requirements.

Your rights

You can ask to access, correct, or delete your personal data, or object to certain processing. Contact lewis@lt-innovations.co.uk. You may also complain to the Information Commissioner’s Office (ICO).

Security

As an IT service provider, I take reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure, so please avoid sending highly sensitive credentials by unsecured email unless agreed.

Cookies & analytics

If Google Analytics 4 is configured, it may use cookies or similar technologies to understand site usage. You can control cookies via your browser settings.

Contact

Questions about this policy: lewis@lt-innovations.co.uk or the contact page.